Terms of Service

Last Updated: 20 October 2026

Welcome to BOXY THREADS. By accessing or using our website, placing an order, or purchasing our products, you agree to these Terms of Service. Please read them carefully before using our website.

1. General Terms

BOXY THREADS operates this online store and provides products and services through this website.

By using our website, you confirm that you are legally capable of entering into a binding agreement under applicable Indian law.

We reserve the right to update these Terms of Service from time to time. The latest version will always be available on our website.

2. Account Terms

If you create an account with us, you are responsible for:

• Providing accurate and complete information

• Keeping your login credentials secure

• Maintaining the confidentiality of your account

• All activities carried out through your account

You must notify us promptly if you believe your account has been accessed without your permission.

We reserve the right to suspend or terminate accounts involved in fraudulent, abusive, or unauthorised activity.

3. Products and Product Descriptions

We make reasonable efforts to ensure that product descriptions, images, colours, sizes, specifications, and other information displayed on our website are accurate.

However, actual colours may vary depending on your device or screen settings.

Minor variations in colour, printing, measurements, texture, or appearance may occur and do not necessarily constitute a product defect.

We reserve the right to correct errors, inaccuracies, or omissions in product information at any time.

4. Pricing and Payment

All product prices displayed on our website are in Indian Rupees (₹) unless stated otherwise.

Prices may change without prior notice. However, changes will not affect orders that have already been accepted and confirmed, except where an obvious pricing error has occurred.

Applicable taxes, shipping charges, or other fees will be displayed during checkout where applicable.

Payments may be processed through third-party payment providers such as RAZORPAY.

We do not guarantee the availability of every payment method at all times.

5. Order Placement and Acceptance

Placing an order on our website constitutes an offer to purchase the selected products.

After placing an order, you may receive an order confirmation by email, SMS, WhatsApp, or other communication.

An order is considered accepted by BOXY THREADS only when we confirm the order for processing or dispatch.

We reserve the right to cancel or refuse an order in circumstances including:

• Product being unavailable

• Incorrect product or pricing information

• Suspected fraudulent or unauthorised activity

• Incorrect customer or delivery information

• Technical errors

• Violation of these Terms

If we cancel an order after payment has been received, the applicable amount will be refunded according to our refund policy.

6. Shipping and Delivery

We aim to dispatch orders within 24 HOURS unless otherwise stated.

Estimated delivery times may vary depending on:

• Delivery location

• Courier availability

• Weather conditions

• Public holidays

• Operational or logistical delays

• Unforeseen circumstances

Once an order has been handed over to the courier, delivery is also subject to the courier's timelines and policies.

You are responsible for providing a correct and complete delivery address and contact information.

We are not responsible for delays caused by incorrect addresses, unavailable recipients, courier disruptions, or circumstances beyond our reasonable control.

7. Returns, Exchanges and Refunds

Returns, exchanges, cancellations, and refunds are subject to our Return & Refund Policy.

Before returning a product, customers must follow the instructions provided by BOXY THREADS.

Products may need to meet certain conditions to qualify for a return or exchange, including:

• Being unused

• Being unwashed

• Having original tags and packaging where applicable

• Not being damaged, altered, or soiled

Certain products or orders may be non-returnable where specified on the product page or under our Return & Refund Policy.

Refunds, where approved, will generally be processed through the original payment method or another method permitted under applicable law.

8. Prohibited Uses

You agree not to use our website or services for:

• Any unlawful or fraudulent purpose

• Attempting to gain unauthorised access to our website or systems

• Introducing malicious software, viruses, or harmful code

• Interfering with website security or functionality

• Copying or misusing our website content without permission

• Using automated systems to scrape or collect website data without authorisation

• Impersonating another person or providing false information

• Placing fraudulent or abusive orders

• Violating the rights of BOXY THREADS or any third party

We may restrict or terminate access where we reasonably believe these Terms have been violated.

9. Intellectual Property

All content available on our website, including but not limited to:

• Brand names and logos

• Product photographs

• Graphics

• Designs

• Text

• Videos

• Website layout

• Original artwork

is owned by or licensed to BOXY THREADS, unless otherwise stated.

You may not reproduce, distribute, modify, copy, publish, or commercially use our content without prior written permission.

10. Limitation of Liability

To the maximum extent permitted by applicable Indian law, BOXY THREADS will not be liable for indirect, incidental, special, or consequential losses arising from the use of our website or products.

We are not responsible for losses resulting from circumstances beyond our reasonable control, including courier delays, natural events, technical failures, third-party service interruptions, or other force majeure events.

Nothing in these Terms limits any liability or consumer right that cannot legally be excluded under applicable Indian law.

11. Website Availability

We aim to keep our website available and functioning properly but do not guarantee that it will always be uninterrupted, error-free, or available at all times.

We may temporarily suspend or modify the website for maintenance, upgrades, security, or other operational reasons.

12. Governing Law and Jurisdiction

These Terms of Service shall be governed by and interpreted in accordance with the laws of India.

Subject to applicable law, any dispute arising from or relating to these Terms or your use of our website shall be subject to the jurisdiction of the competent courts located in Mathura, Uttar Pradesh, India.

Nothing in this section limits any consumer rights or remedies available under applicable Indian law.

13. Contact Us

For questions regarding these Terms of Service, orders, products, returns, or other concerns, please contact us:

BOXY THREADS
Legal/Business Name: BOXY THREADS
Email: contact@boxythreads.com
Phone: 9762825445
Business Address: 257 - Pushpanjali Dwarika, Near Township, Aurangabad, Mathura,                                    Uttar Pradesh

Effective Date: 20 October 2026