Privacy Policy

Last Updated: 20 October 2026

At BOXY THREADS, we respect your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, and protect your information when you visit or purchase from our website.

1. Information We Collect

When you use our website or place an order, we may collect:

• Name

• Mobile number

• Email address

• Billing and shipping address

• Order and purchase details

• Payment-related information required to process your order

• Information you provide when contacting customer support

• Technical information such as IP address, browser type, device information, and website usage data

We collect only information reasonably necessary to provide and improve our services.

2. How We Use Your Information

We may use your information to:

• Process and deliver your orders

• Confirm payments and transactions

• Handle returns, exchanges, cancellations, and refunds

• Provide customer support

• Send order and shipping updates

• Improve our website, products, and services

• Prevent fraud, misuse, and security threats

• Send promotional or marketing communications where permitted by law and, where required, with your consent

• Comply with applicable legal and regulatory requirements

You may opt out of promotional communications at any time.

3. Cookies

Our website may use cookies and similar technologies to:

• Keep your shopping cart and website session active

• Remember preferences

• Understand website traffic and usage

• Improve website performance

• Measure advertising and marketing effectiveness

You can manage or disable cookies through your browser settings. Some website features may not function properly if certain cookies are disabled.

4. Payment and Third-Party Services

Payments may be processed through trusted third-party payment providers such as RAZORPAY.

Orders may be delivered through third-party logistics and courier providers such as SHIPROCKET.

We may also use third-party services for website hosting, analytics, marketing, customer communication, and other business operations.

These service providers may process information necessary to provide their services and are expected to handle information in accordance with applicable laws and their own privacy policies.

5. Sharing of Information

We do not sell your personal information.

We may share relevant information with trusted service providers when necessary to:

• Process payments

• Deliver orders

• Provide customer support

• Operate and maintain our website

• Prevent fraud and security issues

• Meet legal or regulatory requirements

We aim to share only the information reasonably necessary for the relevant purpose.

6. Data Security

We take reasonable technical and organisational measures to protect your personal information against unauthorised access, misuse, loss, alteration, or disclosure.

However, no method of electronic transmission or storage is completely secure, and we cannot guarantee absolute security.

7. Data Retention

We retain personal information only for as long as reasonably necessary to provide our services, complete transactions, resolve disputes, maintain business and legal records, and comply with applicable laws.

When information is no longer required, we may delete or anonymise it in accordance with applicable requirements.

8. Your Rights

Subject to applicable law, you may have the right to:

• Request access to your personal information

• Request correction of inaccurate information

• Request deletion of information where applicable

• Withdraw consent where processing is based on consent

• Raise a privacy-related complaint or grievance

To exercise these rights, contact us using the details below. We may need to verify your identity before processing certain requests.

9. Children's Privacy

Our website is not intended to knowingly collect personal information from children in circumstances where such collection is prohibited by applicable law.

If you believe that a child has provided personal information to us improperly, please contact us.

10. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our business, technology, services, or applicable laws.

The updated version will be published on this page with a revised "Last Updated" date.

11. Contact Us

If you have any questions, privacy requests, or complaints regarding this Privacy Policy, please contact us:

BOXY THREADS
Legal/Business Name: BOXY THREADS
Email: contact@boxythreads.com                                                                                      Phone: 9762825445

We will make reasonable efforts to address privacy-related concerns in accordance with applicable Indian laws.

Effective Date: 20 October 2026